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about us

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Hello, we are Mike and Bri Bales and we started this company back in 2014 with $42, an ambulance, and a dream.

Mike had been working for a few different companies and was getting extremely irritated with how they treated customers. He was actually fired from one company for refusing to put in a $700 overpriced part that a customer didn't need. That’s when we started making plans. We were going to be a company that people could trust and count on. We were going to give people options and the knowledge to make an educated decision for themselves. We got our little business plan started, we scraped all of our money together, and we started looking for a service truck. We found an old, retired ambulance for sale and we had half of what they were asking. We drove 2 hours to see the truck, negotiated and drove home with an ambulance and $42 to our name. We edited our business plan to highlight the ambulance, drew up a logo, called our friends at Alphagraffix, and thus AC Medic was born. We have since built an awesome team that believes in the values that we were founded on and we work hard to uphold that integrity and compassion. We give back when we can, we pray when we can't, and we will always do our best to serve our customers and our community.

  • How much do you charge?
    Prices vary drastically depending on the problem. We charge a $95 service charge. The tech will let you know what is wrong with your system and quote you the price of the reapir. All of our repair prices include our service charge, so you will only see the $95 if you choose not to do the repair.
  • Do you guarantee your work?
    Absolutely! All part replacements come with a 1 year free replacement warranty. This means that if that part fails within a year of us putting it in, we will put in a brand new one completely free. We also have a 30 day no hassle guarantee. This means that if you have to call us back out within 30 days of original diagnosis, we will re-diagnose your unit completely free. **Some exclusions may apply, but on those rare occasions, we will ensure that you understand the terms before making the repair.
  • Do you offer financing?
    We do! We work with multiple lenders to find you the best financing option to fit your needs. Just let us know that you would like to look into these options before installation or repairs are performed so that we can get the process started for you and ensure everything runs as smoothly as possible.
  • I've been told that my unit is too old and parts are obsolete, but I'm not ready to replace. What can you do?"
    We will always give you options, and we can find parts for just about anything. We will never tell you that you HAVE to replace your unit due to age. If it can be fixed, we can fix it! The only place that we draw the line is when it comes to your family's safety. If it comes down to that and replacement is looking like the best option, we will work with you to find the best solution for you.
  • How often should I change my filters?
    We recommend every 90 days at MINIMUM. If you have pets and/or live in a dusty area, we recommend every 30-60 days.
  • What type of filters do you recommend?
    We always recommend standard pleated filters. The stringy fiberglass ones allow too much to pass through and into your unit. The anti-allergen ones can impede air flow.
  • Are you just going to tell me to replace it?
    Absolutely not! Our technicians are highly trained and stringently tested. If it can be fixed, we can fix it. We prefer to give you all of the options and explain what is going on so that you can make and educated decision for yourself to decide what is best for you and your family.
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